REFUND POLICY

Overview

Club Winkle is operated by Winkle Co. Pty Ltd (trading as Club Winkle), ACN 650 970 380, ABN 73 650 970 380. This Refund & Cancellation Policy explains how we handle cancellations, refund requests, and billing disputes for subscriptions and one-time purchases on clubwinkle.com.

We’re a small team and we read every message ourselves. If something has gone wrong with your billing or your access to the service, please get in touch — we’d much rather hear from you directly than have you dispute a charge with your bank, and we’ll usually be able to sort it out faster that way too.

Cancelling your subscription

You can cancel any subscription at any time from your Account page. Cancellation stops the next renewal — it does not refund the period you have already paid for. After cancellation you will retain access until the end of that paid period.

If you can’t reach the Account page for any reason, email us at [email protected] and we will cancel on your behalf.

Subscription refunds

Because subscriptions give you immediate access to digital content, subscription fees are non-refundable once a billing period has started. We reserve the right to assess refund requests on a case-by-case basis and to provide refunds at our discretion, typically in cases such as:

• A billing error or a charge you did not authorise.
• A duplicate charge.
• A renewal you intended to cancel and contacted us about within a reasonable period.
• A technical issue that has materially prevented you from using the service.

One-time purchases (content sets, photo singles, tips and credits)

Given the nature of digital content, one-time purchases are final once the content has been made available to you. We reserve the right to grant exceptions at our discretion, typically for billing errors, duplicate charges, or technical issues that prevented delivery. Tips made to creators are non-refundable once sent.

Automatic renewal and price changes

Subscriptions renew automatically at the same price and on the same cadence as your current term, until you cancel. We will let you know about material price changes before they take effect; if you do not want to continue at the new price, you may cancel before your next renewal date.

Cooling-off & digital-content consent (EU/UK)

Where consumer law in the European Union or the United Kingdom would otherwise grant you a 14-day right of withdrawal for digital content, by ticking "I agree to the Terms of Service" and "I consent to the terms set forth in the Privacy Policy" at signup you expressly request that we begin supplying the service immediately and you acknowledge that you will lose that right of withdrawal once supply has begun. This does not affect your statutory rights in respect of faulty service or billing errors.

Your statutory rights (Australia)

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. Nothing in this Refund Policy or in our Terms of Service limits or excludes those statutory rights.

How to request a refund

Email [email protected] with:

• The email address on your Club Winkle account.
• The approximate date and amount of the charge.
• A brief description of what happened and what you’d like us to do.
• Where the charge looks unfamiliar on your statement, the descriptor shown — charges from Club Winkle appear as "Club Winkle" or a similar identifier.

How we respond

We endeavour to reply to every refund or billing query within 24 to 48 hours, though we cannot guarantee a strict response time. If you haven’t heard back from us after a few days, please send a follow-up — sometimes a message goes astray. We will always work in good faith to resolve issues quickly and fairly.

Before raising a chargeback

If you believe a charge is wrong, please contact us first. We can almost always resolve billing issues directly, and much faster than a card dispute. Chargebacks filed without first contacting us, or while we are actively working with you to resolve the issue, may result in suspension of your account in line with our Terms of Service. This is not intended to discourage you from exercising any rights you have under your card-issuer’s rules or consumer-protection law — only to ask that you give us the chance to help first.

Changes to this policy

We may update this Refund Policy from time to time. The current version applies to any refund request made after the date shown at the top of this page.

Contact

Winkle Co. Pty Ltd (trading as Club Winkle)
Suite 2259 Shop 1, 5 Flynn Street
Churchlands, WA 6018
Australia
[email protected]